Session 7: Communication and health literacy : Preparedness for times of crisis

This session will address the challenges of attracting and retaining healthcare professionals in a context of significant workforce pressures. It will explore strategies for preventing occupational risks and improving working conditions to protect staff well-being and engagement. Particular attention will be given to crisis communication—both internal and external—as a key driver of trust, cohesion, and organizational effectiveness. By strengthening transparency, coordination, and team support, these approaches contribute to the sustainable resilience of health organizations.

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